Worldwide support
“We have customers on every continent,” Harksen says. To support these customers, MTU operates a worldwide network of IGT service centers, including sites in Australia, Brazil, Thailand and the United States. Its field service teams can reach any location in the world within 24 hours. Speed can be crucial, particularly in the case of unplanned repairs that require a fast response. One of the reasons reliable service is so important is that downtime is expensive.
Not every call-out is an emergency, however. “We also offer scheduled maintenance services,” Harksen says. Once an IGT has clocked up around 50,000 operating hours, it heads to the maintenance shop for basic maintenance. MTU’s IGT specialists are experts in what they do: from disassembly and repairs to assembly, installation and commissioning. They are also responsible for regular inspections, remote monitoring, vibration analysis, technical consulting and customer training.
MTU in Ludwigsfelde is also home to one of the world’s largest and most modern IGT test stands. “If the operator needs a replacement gas turbine during the shop visit to keep their operations running smoothly, we can help by leasing them an IGT,” Harksen says.
MTU’s specialists are also in demand for their expertise in package services. The term “package” refers to the complete gas turbine system and all its components. As well as the control, air, oil and fire-extinguishing systems, it includes the electrical generators, fuel supply and in some cases a water-injection system to reduce nitrogen oxides, plus various other components. Package services sometimes take the team to surprising places—for example, one of the jobs Witt and his team had to tackle involved the complete overhaul of a gas-fired power plant for an energy provider in the Manaus rainforest, all while braving temperatures of 40 degrees Celsius, 95 percent humidity and torrential rain. The result was a successfully upgraded LM6000 – and a very satisfied customer.